Leveringspolitik
Last updated: 24 August 2026
This Shipping Policy applies to purchases made by consumers from SIA NOONCHI, operating under the brand Noonchi Organics (“Noonchi”, “we”, “our”, “us”).
1. COMPANY INFORMATION
SIA NOONCHI
Registration No.: 40203489944
VAT No.: LV40203489944
Registered address: Loču str. 4, Jūrmala, LV-2010, Latvia
EORI No.: LV40203489944
Phone: +371 20510571
Authorized representative: STEFANIJA BOGDANE, Member of the Board
2. ORDER PROCESSING
Noonchi products offered through our consumer sales channels are generally in stock and ready for dispatch.
Orders are normally processed and dispatched within four (4) to five (5) business days after the order has been accepted and payment has been successfully authorized or received, depending on the payment method.
The dispatch period refers to the time required to prepare the order and hand it over to the selected carrier. It does not include transit time from our facility to the delivery address.
During periods of exceptionally high demand, holidays or unforeseen operational circumstances, processing may take longer. If a significant delay is expected, Noonchi will inform the Buyer as soon as reasonably possible.
Once the order has been dispatched, the Buyer will receive shipping confirmation and, where available, tracking information.
3. DELIVERY METHODS
Orders are delivered using third-party courier, postal or other delivery services selected by Noonchi and available for the relevant destination.
The available delivery methods, estimated delivery times and applicable shipping costs will be displayed to the Buyer before the order is completed.
Available delivery options may vary depending on:
- destination country;
- delivery address;
- order size and weight;
- carrier availability;
- selected shipping service; and
- other logistical circumstances.
Noonchi reserves the right to select the carrier and delivery route where multiple shipping methods are available, while taking into account the delivery option selected and paid for by the Buyer.
4. DELIVERY TIMES
Estimated delivery times are provided for guidance and may vary depending on the destination and selected carrier.
Delivery times after dispatch may be affected by:
- carrier operations;
- weekends and public holidays;
- seasonal shipping volumes;
- weather conditions;
- customs procedures;
- local delivery conditions;
- transportation disruptions; and
- other circumstances outside Noonchi’s reasonable control.
The estimated delivery time does not constitute a guaranteed delivery date unless a specific delivery date has been expressly agreed with the Buyer.
Noonchi will nevertheless deliver the goods without undue delay and within the maximum period required by applicable consumer protection law, unless a different delivery period has been expressly agreed with the Buyer.
If Noonchi is unable to deliver the order within the applicable agreed or statutory period, the Buyer will have the rights provided by applicable law, including, where applicable, the right to require delivery within an additional reasonable period or to terminate the contract and receive a refund.
Nothing in this section limits any mandatory statutory rights of the Buyer.
5. SHIPPING COSTS
Applicable shipping costs will be clearly displayed to the Buyer before the purchase is completed.
Shipping costs may depend on:
- destination country;
- delivery method;
- order size and weight; and
- carrier rates applicable at the time of purchase.
Any applicable delivery charges will be included in the total amount payable by the Buyer before the order is placed.
If free shipping is offered, the applicable conditions of the free-shipping offer will be displayed at the time of purchase.
6. DELIVERY ADDRESS
The Buyer is responsible for providing a complete and accurate delivery address and contact information.
The Buyer should provide, where applicable:
- full name;
- street and house number;
- apartment or unit number;
- city;
- postal code;
- country;
- telephone number; and
- e-mail address.
Noonchi is not responsible for delays, failed deliveries or additional delivery costs resulting from incorrect or incomplete information provided by the Buyer.
If an order cannot be delivered because the Buyer provided incorrect or incomplete information, Noonchi may contact the Buyer to arrange a new delivery attempt.
Any additional delivery costs resulting directly from incorrect or incomplete information provided by the Buyer may be charged to the Buyer to the extent permitted by applicable law.
7. TRACKING
Where tracking is available for the selected delivery method, the Buyer will receive tracking information after the order has been dispatched.
Tracking information is provided by the relevant carrier and may not update immediately after dispatch.
Noonchi is not responsible for temporary delays or inaccuracies in carrier tracking information.
If tracking information indicates that a shipment has been delivered but the Buyer has not received it, the Buyer should contact Noonchi as soon as reasonably possible so that we can assist with the carrier investigation.
8. FAILED DELIVERY AND UNCLAIMED PARCELS
If a delivery cannot be completed because the Buyer is unavailable, refuses delivery, fails to collect the parcel, or provides incorrect or incomplete delivery information, the carrier may return the parcel to Noonchi.
Where the parcel is returned to Noonchi, we may contact the Buyer to arrange redelivery.
Additional shipping costs resulting from a failed delivery may be charged to the Buyer where the failed delivery resulted from circumstances within the Buyer's control and where such charge is permitted by applicable law.
If the Buyer does not respond to Noonchi's reasonable attempts to arrange redelivery, Noonchi may treat the order in accordance with applicable consumer protection law, including any applicable cancellation and refund rights.
Nothing in this section limits the Buyer's statutory consumer rights.
9. INTERNATIONAL SHIPPING AND CUSTOMS
Noonchi Organics ships orders to selected countries and destinations.
For deliveries within the European Union, applicable VAT and other mandatory taxes are included in the product prices unless expressly stated otherwise.
For deliveries outside the European Union, the Buyer may be required to pay:
- import duties;
- customs charges;
- import VAT;
- local taxes; or
- other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the Buyer.
The Buyer is responsible for complying with any applicable import requirements in the destination country.
Noonchi cannot guarantee that a particular country will accept or permit the import of a specific product. Where a shipment is refused or restricted by customs or another competent authority for reasons outside Noonchi’s control, Noonchi will handle the situation in accordance with applicable law and the circumstances of the individual order.
10. RISK OF LOSS AND DAMAGE DURING DELIVERY
For consumer purchases, the risk of loss or damage to the products remains with Noonchi until the goods are physically received by the Buyer or by a third party designated by the Buyer, other than the carrier, unless applicable law provides otherwise.
If the Buyer independently chooses a carrier that was not offered by Noonchi, and that carrier was not recommended or arranged by Noonchi, the applicable legal rules regarding transfer of risk may differ.
Noonchi remains responsible for the goods during delivery to the extent required by applicable consumer protection law.
11. DAMAGED PACKAGES OR PRODUCTS
If a parcel arrives with visible damage, the Buyer is encouraged to photograph the package before opening it and, where possible, notify the carrier of the visible damage.
If the product itself is damaged, the Buyer should contact Noonchi as soon as reasonably possible after delivery.
Please provide:
- order number;
- photographs of the damaged product;
- photographs of the internal and external packaging;
- photographs of the shipping parcel; and
- a brief description of the damage.
This information helps Noonchi investigate the matter with the carrier and provide an appropriate remedy.
Where Noonchi is responsible for damage occurring before the goods were received by the Buyer, the Buyer will have the statutory rights and remedies applicable under consumer protection law.
Depending on the circumstances, the remedy may include a replacement, repair, price reduction, refund or another remedy provided by law.
The Buyer will not be charged reasonable return or replacement shipping costs where Noonchi is responsible for the damage.
12. PARTIAL SHIPMENTS
Where an order contains several products, Noonchi may, where reasonably necessary, ship the products in separate parcels.
If an order is split into multiple shipments for Noonchi's operational or logistical reasons, the Buyer will not be charged additional shipping costs as a result of the split shipment.
Where only part of an order has been dispatched and another part is delayed, Noonchi will inform the Buyer where the delay is material.
13. DELIVERY PROBLEMS
If an order has not arrived within the expected delivery period, the Buyer should contact Noonchi using the contact details below.
Noonchi will, where appropriate, assist the Buyer in contacting or investigating the matter with the relevant carrier.
Carrier delays do not automatically remove the Buyer's statutory rights.
Where delivery is not completed within the period required by applicable law, the Buyer may exercise the rights available under applicable consumer protection legislation.
14. FORCE MAJEURE AND UNFORESEEN EVENTS
Noonchi shall not be responsible for delays caused by circumstances beyond its reasonable control, including, where applicable:
- extreme weather;
- natural disasters;
- war or armed conflict;
- strikes or industrial action;
- major transportation disruptions;
- customs restrictions;
- government restrictions;
- significant interruptions to logistics networks;
- pandemics or public health emergencies; or
- other circumstances that could not reasonably have been prevented or overcome.
Noonchi will use reasonable efforts to minimise the impact of such circumstances and resume delivery as soon as reasonably practicable.
Nothing in this section excludes or limits any mandatory statutory consumer rights.
15. CONTACT
For questions regarding shipping, delivery, tracking, damaged parcels or delivery problems, please contact:
SIA NOONCHI
Loču str. 4, Jūrmala, LV-2010, Latvia
Registration No.: 40203489944
VAT No.: LV40203489944
EORI No.: LV40203489944
Phone: +371 20510571
Noonchi Organics
SIA NOONCHI, Latvia